privacy policy

Effective Date: 11/02/2026

Welcome to OldCity. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our travel services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you:

Fill out contact forms
Request a quote
Book a trip
Subscribe to our newsletter

We may collect:

Full name
Email address
Phone number
Passport details (when required for bookings)
Travel preferences
Billing and payment information

Non-Personal Information

We may automatically collect:

IP address
Browser type
Device information
Pages visited
Cookies and tracking data

2. How We Use Your Information

We use the information we collect to:

Process bookings and reservations
Provide travel-related services
Communicate with you regarding your inquiries
Send updates, promotions, or travel offers (if you opt-in)
Improve our website and services
Comply with legal obligations

3. Sharing Your Information

We may share your information with:

Airlines, hotels, and tour operators for booking purposes
Payment processors for secure transactions
Government authorities when required for visa or travel documentation
Service providers that assist in operating our business

We do not sell or rent your personal information to third parties.

4. Cookies & Tracking Technologies

Our website may use cookies to:

Improve user experience
Analyze website traffic
Remember user preferences

You can disable cookies through your browser settings, but some website features may not function properly.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for marketing communications

To exercise your rights, please contact us using the information below.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

OldCity
Email: [email protected]

Phone: +962799999999
Address: Amman, Jordan

still not sure?

Frequently Asked Questions

How do I book a tour with Old City?

You can book by submitting a request through our website, contacting us via email or WhatsApp, or asking for a custom quote. Our team will respond promptly to assist you.

What should I pack for my trip?

We recommend comfortable walking shoes, light clothing, a hat, sunscreen, and a jacket for cooler evenings. Modest clothing is advised when visiting religious sites.

Do your tours include guides?

Yes. Licensed local guides are included during key visits such as Petra and Jerash. For larger groups, a professional guide accompanies the tour throughout the journey.

When is the best time to visit Jordan?

The best times to visit are spring (March–May) and autumn (September–November), when the weather is mild and ideal for sightseeing.

Is Jordan safe for tourists?

Yes, Jordan is considered one of the safest countries in the Middle East for travelers. Tourism is well-established, and our team is available throughout your journey to ensure your comfort and safety.

What hotel categories do you offer?

We offer a range of carefully selected 3-star, 4-star, and 5-star hotels, as well as unique desert camps in Wadi Rum, depending on the itinerary.

Are your tours private or group tours?

We offer both private and small group tours. Most of our itineraries can be fully customized based on your preferences, travel dates, and group size.

What is included in your tour packages?

Our packages typically include accommodation, airport transfers, transportation, entrance fees, guided tours, selected meals, and on-ground support. Each itinerary clearly lists what is included and excluded.